Trulieve AOP Return and Refund Policies

At Trulieve AOP, we are committed to providing compassionate, patient-centric service along with high-quality medical cannabis products. We understand the importance of clear, responsible return and refund policies that align with regulatory compliance and our commitment to customer satisfaction.

Return Policy

Returns are accepted for products that are unopened and unused within the stipulated time frame following your purchase. This ensures the safety, quality, and integrity of our cannabis products for all patients and customers.

To initiate a return, please ensure that your product meets the criteria above and contact our Customer Service team with your order details.

Refund Policy

Once a return is received and verified by our team, refunds will be processed promptly using the original payment method. Please note that processing times may vary depending on the payment provider.

If you have any questions about your return or refund, or if you need assistance, our Customer Service representatives are available to provide support.

How to Contact Customer Service

You can reach Trulieve Customer Service at 1-833-TRULIEVE (1-833-878-5438), Monday through Friday from 8 a.m. to 8 p.m. Eastern Time. Alternatively, you may submit your inquiry through our online contact form on the Trulieve website.

We encourage you to have your order information ready to expedite the process.

Additional Information

For complete details about our return and refund policies, please visit the dedicated section on our website or consult your receipt or purchase confirmation email.

Ensuring patient care, product quality, and regulatory compliance remains our highest priority. We appreciate your trust in Trulieve and are here to assist you with any concerns you may have regarding your purchases.